Learn how to stop error messages indicating that you’re still in trial mode (or that your trial has expired) even though you’ve already purchased a Creative Cloud subscription.
Solution 1: Sign out and sign back in.
- Launch the Creative Cloud desktop app. Click the profile icon in the upper-right corner of the app and click Sign Out.
- Sign back in with the account associated with your subscription. Learn more on how you can choose between your personal and official account.
Solution 2: Launch product from Creative Cloud desktop app.
- Exit the Adobe application that shows the trial prompt. From the File menu, select Exit.
- Launch the application from the Creative Cloud desktop app.
Solution 3: Remove Adobe-related entries from the hosts file.
If the Operating System's hosts file is incorrectly configured (hosts files map host names to IP addresses), your computer can have trouble connecting to Adobe's licensing servers.
To solve this issue, remove Adobe-related entries from the hosts file. Learn more.
If you don't have administrator privileges on your computer, contact your IT Administrator, internal help desk, or technical support team.
Solution 4: Clear the cached licensing information.
- Rename the SLCache folder to SLCache-old:
- Windows: \Program Files (x86)\Common Files\Adobe
- macOS: System/Library/Application Support/Adobe
- Launch an Adobe application.
- For Windows, right-click the Creative Cloud product and click Run As Administrator.
- For macOS, go to the Applications folder and double-click the product.
If you don't have administrator privileges on your computer, contact your IT Administrator, internal help desk, or technical support team.
Solution 5: Delete the sign-in information.
Corrupted sign-in information can get stuck in our database files. To clean it up, quit or exit all Adobe applications, and delete the opm.db file.
- Windows: \Users\<user name>
\AppData\Local\Adobe\OOBE - macOS: /Users/<user name>/Library/Application Support/Adobe/OOBE
If you are unable to delete the file, restart your computer, quit the Creative Cloud desktop app, and then try again.
Launch the Creative Cloud desktop app and sign back in using the business or school account after deleting the file.
If you don't have administrator privileges on your computer, contact your IT Administrator, internal help desk, or technical support team.
Solution 6: Delete the licensing information.
Corrupted licensing information can get stuck in our database files. To clean it up, quit the Creative Cloud desktop app and rename the SLStore folder to SLStore-old.
- Windows: \ProgramData\Adobe\SLStore
- macOS: /Library/Application Support/Adobe/SLStore
Launch the Creative Cloud desktop app and sign back in using the business or school account after renaming the folder.
If you don't have administrator privileges on your computer, contact your IT Administrator, internal help desk, or technical support team.